At Altura Credit Union, we are committed to protecting the privacy and security of our members’ personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your information is handled responsibly.
Information We Collect
Altura Credit Union collects personal information from members through various channels, including when you open an account, apply for a loan, use our online banking services, or communicate with us via phone or email. The information we collect may include:
- Identifying information such as name, address, social security number, and date of birth.
- Financial details such as account balances, transaction history, and credit score.
- Contact information including phone numbers and email addresses.
- Login credentials and security questions for online banking.
How We Use Your Information
The information we collect is used primarily to provide you with financial products and services, including:
- Maintaining your account and processing transactions.
- Identifying and authenticating you when you use our services.
- Communicating with you regarding your account or services you receive from us.
- Complying with legal and regulatory requirements.
- Improving our services and developing new products.
Sharing Your Information
Altura Credit Union does not sell or lease your personal information to third parties. We may share your information with trusted partners and service providers who assist us in delivering services, under strict confidentiality agreements. Additionally, we may disclose information when required by law, such as for compliance with subpoenas or other legal processes.
Protecting Your Information
We implement a variety of security measures to protect your personal information. Our measures include:
- Using encryption, firewalls, and secure server hosting.
- Regularly updating our security practices to respond to evolving threats.
- Restricting access to your information to authorized personnel only.
Your Rights and Choices
As an Altura Credit Union member, you have certain rights over your personal information:
- You can access and update your personal information by contacting us directly or through our online banking platform.
- You have the right to opt out of receiving certain communications, like marketing emails.
Policy Updates
This Privacy Policy is subject to change. We may update it periodically to reflect changes in our practices or regulatory requirements. We encourage you to review this policy regularly on our website to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or if you need assistance regarding your account, please contact our customer service team for support.